SNAP Consulting
SNAP Consulting
  • Home
  • Services
    • Healthcare
    • Banking
    • Foxtrot Migration
  • Resources
    • RPA
    • Case Studies
  • About
    • About Us
    • Partners
  • Contact
  • More
    • Home
    • Services
      • Healthcare
      • Banking
      • Foxtrot Migration
    • Resources
      • RPA
      • Case Studies
    • About
      • About Us
      • Partners
    • Contact
  • Home
  • Services
    • Healthcare
    • Banking
    • Foxtrot Migration
  • Resources
    • RPA
    • Case Studies
  • About
    • About Us
    • Partners
  • Contact

AUTOMATING DAILY REPORTs with rpa

Client Introduction

Health Choice is a Phoenix-based managed care organization delivering healthcare services through health plans, integrated delivery systems, and managed care solutions. Health Choice offers comprehensive, coordinated care to more than 200,000 Medicaid members and 8,700 Medicaid and Medicare dual-eligible members. Health Choice is a subsidiary of Blue Cross Blue Shield of Arizona.


Who They Are

Blue Cross Blue Shield of Arizona (BCBS AZ) is a leading healthcare insurance provider offering health insurance and related services to more than 1.7 million customers. 

Key Challenges

For nearly a decade, a dedicated team member manually runs and processes several reports from the company’s Electronic Medical Records (EMR) system every morning at 2:00 AM. These reports serve three different departments, each with its own unique formatting and data transformation requirements. 


This daily process, which required 90 minutes to complete, relied entirely on a single individual. Whenever they were unavailable, backup coverage had to be arranged manually. Though consistent, the approach was labor-intensive, highly manual, and lacked scalability. 


A request to automate the process had been submitted to the IT team five months prior, but due to limited bandwidth and shifting priorities, it remained in the queue. 

IT has Limited Bandwidth

IT has Limited Bandwidth

IT has Limited Bandwidth

Manual is Not Scalable

IT has Limited Bandwidth

IT has Limited Bandwidth

Time Sensitive Reports

IT has Limited Bandwidth

Time Sensitive Reports

The RPA Solution

Thanks to the rapid deployment capabilities of Nintex Foxtrot RPA, SNAP Consulting successfully implemented an RPA-based automation solution to completely take over this reporting task.  Within just 5 days, the automation was built, tested, and deployed — handling:


  • Automated extraction of all 10 reports from the EMR
  • Custom formatting and logic for each department
  • Reliable delivery without human involvement


The automation now runs daily, accurately and on time — without anyone logging in at 2:00 AM.

I can probably reduce the hours I work by 2-3 hours a day.


Gregory Stevens, Manager of Utilization Management

Results and impact

Quantitative Outcomes

Quantitative Outcomes

Quantitative Outcomes

Processing Time: 83% reduction

Cost Savings: Over $15k annually

Quantitative Outcomes

Quantitative Outcomes

Quantitative Outcomes

No More early-morning logins or vacation coverage stress

Scalable process that's easy to monitor and maintain

The Bigger Impact

Quantitative Outcomes

The Bigger Impact

 This quick win highlighted how Robotic Process Automation (RPA) can help fill gaps when internal resources are stretched thin. What started as a single workflow has now opened the door to additional automation opportunities in other areas of the organization. 

learn how automation can transform your business

Contact SNAP Consulting today & schedule a free consultation. Discover the benefits of automation!

Contact Us

Copyright © 2024 SNAP Consulting - All Rights Reserved.

  • Healthcare
  • Banking
  • RPA
  • About Us
  • Contact

This website uses cookies.

We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.

Accept