Health Choice is a Phoenix-based managed care organization delivering healthcare services through health plans, integrated delivery systems, and managed care solutions. Health Choice offers comprehensive, coordinated care to more than 200,000 Medicaid members and 8,700 Medicaid and Medicare dual-eligible members. Health Choice is a subsidiary of Blue Cross Blue Shield of Arizona.
Blue Cross Blue Shield of Arizona (BCBS AZ) is a leading healthcare insurance provider offering health insurance and related services to more than 1.7 million customers.
For nearly a decade, a dedicated team member manually runs and processes several reports from the company’s Electronic Medical Records (EMR) system every morning at 2:00 AM. These reports serve three different departments, each with its own unique formatting and data transformation requirements.
This daily process, which required 90 minutes to complete, relied entirely on a single individual. Whenever they were unavailable, backup coverage had to be arranged manually. Though consistent, the approach was labor-intensive, highly manual, and lacked scalability.
A request to automate the process had been submitted to the IT team five months prior, but due to limited bandwidth and shifting priorities, it remained in the queue.
Thanks to the rapid deployment capabilities of Nintex Foxtrot RPA, SNAP Consulting successfully implemented an RPA-based automation solution to completely take over this reporting task. Within just 5 days, the automation was built, tested, and deployed — handling:
The automation now runs daily, accurately and on time — without anyone logging in at 2:00 AM.
Gregory Stevens, Manager of Utilization Management
Processing Time: 83% reduction
Cost Savings: Over $15k annually
No More early-morning logins or vacation coverage stress
Scalable process that's easy to monitor and maintain
This quick win highlighted how Robotic Process Automation (RPA) can help fill gaps when internal resources are stretched thin. What started as a single workflow has now opened the door to additional automation opportunities in other areas of the organization.
Contact SNAP Consulting today & schedule a free consultation. Discover the benefits of automation!
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